The allegations made in these complaints are unverified, are not at all times representative of all consumers’ experiences with Advantage, and can get incorporate dated pointers (about rates, bonus offers, etc.).
In XX/XX/XXXX, We acquired an alert out-of my credit overseeing solution one to my education loan harmony got enhanced
“You will find a payment package already have an income inspired payment that was set up by way of KHESLC, it withdraw XXXX regarding my family savings 1 month and place it in membership amount XXXX and that goes on everything day and has because XXXX out-of XXXX so it letter I simply obtained XX/XX/XXXX and so i really should not be in the standard XXXX XXXX”
“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. I believe this to be a predatory lending tactic whereby KHESLC is able to increase accrued interest on the loan without the knowledge or intent of the borrower, in an effort to increase their profit. As a result I lost over <$>of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”
Observe that a loan provider that have a big clients is probable to have a high quantity of problems in comparison to faster lenders
“We began searching phone calls out-of Kentucky advanced schooling shortly after my father passed away inside XX/XX/XXXX. I payday loans Agoura Hills CA prevented the brand new phone calls to start with however felt like I desired to clean up my personal borrowing from the bank therefore i answered the phone. We presumed because of my personal feeling immediately following my dad introduced, it was the borrowed funds I had many years before. I even-set up fee plans to the college or university therefore i you’ll pay off good morning. Better whenever i try delivering greater on the my credit history trying to acquire anything repaired We observed other deceptive craft on my credit file. Eg with a couple of other public shelter number associated with my personal membership. In addition to several other membership which were perhaps not mine and then have since the started removed as i look over my personal credit file I seen the college that i to begin with got the borrowed funds is actually on there and membership finalized. Whilst I’m considering that it Kentucky higher education they shows I’ve actually generated payments that we hadn’t prior. They suggests I had the mortgage during the XXXX and that i performed perhaps not score that loan regarding one to school when you look at the XXXX. We disputed they on my credit report and because I’d closed a contract they said that it had been genuine. I also achieved over to the college assuming it finally entitled me personally straight back, I experienced a lengthy dialogue with hello women on the my account I asked this lady to deliver me personally the original records of your own loan where I experienced initially become the borrowed funds on the providers. We still have maybe not gotten you to documents through email address. She as well as proceeded as well as on in the most of the process I would need to experience, which in turn, We shared with her which was not my personal loan. I am not saying going to pay a loan that’s not exploit Im following through. We entitled and spoke that have a female to your credit bureau whom provided us to reach out to all of you. Excite help me with this specific count as it’s attending stop me personally regarding delivering my stimulus otherwise anything that are from the government including my tax come back, ect. I don’t owe this mortgage, and that i normally install a duplicate off dos from my personal borrowing from the bank accounts. Then you may observe that I did not make this loan and also come across all the other deceptive craft which was into my account. Thank-you for your some time and I really hope to listen to back over the next few days.”